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FAQ

About Us

Why shop with VMK Diamonds?

The CEO of VMK Diamonds, Mishael Vardi, has over 25 years of experience in the colored diamond trade. VMK is more than just a diamond company; we have been bringing wholesale prices on fancy color diamonds to the online community for over a decade. We offer the winning combination of attentive customer service, staff members who are each experts in their fields, and a premium selection of the highest quality colored diamonds available.
Here at VMK Diamonds, we are committed to perfection and it shows in our precision cutting techniques and meticulous selection process. We carry an extensive stock of fancy colored diamonds in all sizes and shapes. We also specialize in pairing colored and white stones in matching pairs, sometimes hard to find because every single diamond is so unique.
VMK Diamonds holds membership with both the NCDIA (National Colored Diamond Association) and the WFDB (World Federation of Diamond Bourses). When you shop with us you can rest assured that you are working with the best in the business.

Do you have certified gemologists on staff?

Yes. VMK’s experienced gemologist is at your service at any time to assist you with any questions or diamond needs.

Where are VMK Diamonds’ corporate offices located?

The offices of VMK Diamonds are located in the Tel Aviv Diamond Bourse in Israel.
 

Do you operate a retail store?

VMK Diamonds does not operate a retail store. This allows us to cut costs and focus completely on bringing you the most extraordinary stones at the best value. We work out of our office headquarters in the Diamond Bourse in Tel Aviv, Israel.
 

Can I view a stone before buying it?

We believe that you should actually be able to examine and fall in love with your stone before you buy it, and that is why we offer viewings at many different locations around the globe.
 

Our Diamonds and Jewelry

Are your diamonds treated or enhanced in any way?

VMK Diamonds only deals in 100% natural diamonds, delivered straight from mother earth to your collection. None of our diamonds have been laser treated, color enhanced, clarity enhanced, or modified in any way.
For additional assurance, every diamond that we sell is GIA certified (Gemological Institute of America) which guarantees that it is natural and untreated.

Are any of the gemstones in your jewelry synthetic?

We do not carry any synthetic jewels at all.

What is the quality of the side diamonds used in your jewelry design?

The diamonds used in jewelry as side diamonds and accents are categorized as diamond melee, the term used for brilliant cut diamonds under .18 carats in weight.

Diamond melee is quality graded in three groups: commercial, promotional, and collection. Collection grade diamond melee consists of D-F color and supreme clarity, making it the highest quality available. VMK Diamonds uses only collection grade diamond melee in our jewelry and custom designs.

What kind of certification do your stones have?

The vast majority of our stones are GIA certified. The diamonds in our Argyle Pink collection from the Argyle mines are independently certified by them, but GIA certification is available upon request.

Do you provide jewelry appraisals?

Any jewelry we sell is accompanied by a full jewelry appraisal. Although smaller side diamonds and diamond melee (like in a pave set ring) are not usually individually certified, they are laboratory appraised and certified as part of the entire jewel.

What information does a jewelry appraisal contain?

Every appraisal includes:

  • - A fully accurate description of the jewelry.
  • - A photograph of the jewel embedded on the appraisal certificate.
  • - Estimated retail value that can be used for insurance and resale purposes.
  • - The stones’ color, clarity, and carat weight.
  • - The stone’s shape (e.g. pear, asscher, round, emerald, etc).
  • - The metal quality of the setting when applicable (e.g. 14k, 18k, platinum, etc.).
  • - Stamp of the certifying agency (e.g. GIA, GRA, IGI, etc.).

Are your diamonds conflict-free?

We do everything in our power to ensure that none of our diamonds were obtained by way of human rights violations, child abuse, violence, or unsafe mining conditions. All of our diamonds are purchased from reputable sources and from countries that are known to employ ethical practices in their diamond industry.

As a member of WFDB (Member #IDE4789), and supporter of the Kimberly Process, we are held accountable for every one of our diamond purchases, whether rough or polished. We maintain a zero-tolerance policy toward blood diamonds.

Are all of the diamonds that I can view on your website available for purchase?

Any diamond that you can view on the VMK Diamonds website is available for purchase. Please note that a diamond’s availability may change very quickly due to the high demand customer volume.
Contact us immediately when you find a diamond that you are interested in to ensure that it remains available.

How often do you add stones to your website?

We add new stones to our website every day, so check back with us often!

How often do you add stones to your inventory?

We are constantly scouring the globe for the newest and most beautiful stones available, and we add new stones to our inventory daily. There is always something new and exciting to see.

Do you have any other stones than those which appear on the website?

Because it takes a few days to process and photograph our newly acquired stones, we do have stones in stock that are not yet on the website. 

Can I purchase colorless diamonds through VMK Diamonds?

We would be glad to assist you with any of your diamond and gemstone needs! Although VMK Diamonds specializes in colored diamonds, we are well established in the diamond industry and we have access to all sorts of diamonds and gemstones.
Simply contact us with your needs, and our diamond experts will get you the best stones at the best value.

I am looking for a specific stone that I can’t find on your website. Can you get it for me?

By all means! As a matter of fact, our specialty is combing the diamond market for specific unique stones. We would love to bring your vision to reality by finding the exact diamond that you’re looking for.
Click here to submit your custom request or call us today at 1800 VMK-7687.

Long Term Care

Do you offer long term care services for your diamonds and jewelry?

Diamonds are forever and so is our commitment to customer satisfaction. That’s why every VMK diamond or jewel is eligible for a free cleaning every 6 months. You can also return your jewelry to our office for any maintenance needs, like prong tightening, rhodium plating and re-polishing.
Contact our customer service representative to arrange your services.

Does white gold need to be maintained?

White gold is given its pure white color by a process that plates it with rhodium. The rhodium plating can wear off over time, displaying the gold’s true buttery white color. We offer lifetime free rhodium plating on all of our jewelry to keep it looking like the day you bought it.

Insurance

Do you insure diamonds or jewelry?

Although all of our diamonds and jewelry comes with a lifetime warranty, we do not provide insurance. We do, however, provide an appraisal that can be used for insurance purposes.
To ensure your security and peace of mind it is important to purchase insurance coverage from a reputable agency to protect you in the event of accidental damage and theft.

Order Assistance

How can I ensure that I receive the same diamonds that I ordered?

Every loose diamond and piece of jewelry is shipped out with a GIA lab report detailing every feature of the diamond or jewel. Upon receipt of your order, you can have this report examined by a qualified gemologist who will ensure that the merchandise’s physical properties match up to those listed on the report.

Can I put a diamond on hold while I research or look further?

You can put any diamond on hold for 24 hours by calling our office or sending us an email with your full name, telephone number, and email address.
If you have requested additional information about a diamond (such as images or certificates) and require a longer hold, we can keep the diamond on hold for you until you have received the information.

After I put a diamond on hold can I purchase it off the website?

Once we have put a diamond on hold it will appear unavailable on our website. You will need to contact customer service to make your order.

Can I order diamonds and jewelry directly off your website?

You can use the secure encrypted checkout process on our website to make your purchases of any loose diamonds or jewelry.

What if I have question about an order or need to change or cancel a previous order?

Call us toll-free at 1800 VMK-7687 or contact us here at any time for help with your order, or to cancel it or make changes. You can check your order status online at any time here . You’ll need to provide your email address and order number to access your order online.

Ring and Jewelry Design

Can I get my jewelry inscribed?

VMK offers all services to make your jewelry uniquely yours, including custom inscriptions and engravings on all engagement rings and jewelry! Contact us for more information.

How do I know what size ring I should buy?

Use our simple ring sizer or order your free ring sizer to measure your finger and figure out your ring size.

Will you resize a ring that doesn’t fit?

We will resize any ring that doesn’t fit properly at no extra cost, provided that it is a reasonable size change (1 or 2 size difference).

Can I design custom jewelry?

VMK Diamonds is a leading specialist in custom jewelry design! Our team of jewelers and artisans are masters in their fields and they will work with you to turn the unique masterpiece you envision into a reality. Contact us today to speak to an expert consultant about designing jewelry that you will treasure forever.

Can I set my own stone in one of your settings?

VMK Diamonds can only guarantee the quality and origin of its own stock, and therefore we can only use our own stones in the jewelry that we manufacture.

Is there an extra charge for setting a loose diamond in an engagement ring?

We encourage our customers to take advantage of our “Custom Design” feature and choose the stone that expresses you! We will set the stone of your choice in the setting of your choice, absolutely free of charge.

Return Policy

What is your return policy?

We are completely committed to your satisfaction, and that’s why we offer a 30 day money-back guarantee on all loose diamonds and jewelry. If you are unsatisfied in any way you can return the merchandise with its original packaging with any certificates that it came with.
We do not assume responsibility for shipping or insurance costs, and the customer is responsible to ensure that the package arrives safely. We take responsibility for a package once we have accepted it. Upon inspection of the merchandise a refund will be issued by the same method of payment.
For our complete return policy and instructions on how to make your return, click here.

Can I upgrade my diamond?

We are always glad to upgrade any diamond that you have purchased with us. Consider these two options for the one that best suits your needs: Upgrade the diamond for 100% of its value when exchanging it for a diamond valued at twice the original price Upgrade the diamond for 70% of its original price Naturally, when we upgrade your diamond we can re-set it in your fine jewelry to accommodate the new stone at no additional cost. Click here for more information on our diamond upgrade policy, or to upgrade your diamond(s) today.

What is your buy-back policy?

VMK will gladly buy back any diamond that we sold, in its original condition and along with its original lab certification. We do not cover the shipping costs and we charge a 15% restocking fee.
Please note that this policy does not apply to any engagement rings or jewelry.

Is custom design jewelry also refundable?

Our 30-day money back guarantee applies only to items in stock. All custom designed jewelry and special order diamonds are final sale.

Payment

What payment methods are available to me?

VMK accepts many payment methods to suit your individual needs:

  • - Wire transfer
  • - Money order
  • - All major credit cards
  • - Paypal

What is a wire transfer?

Paying by wire transfer means transferring money directly from your bank account into ours. This is the most secure method of payment, and therefore our most preferred method. All payments made by wire receive a 4% discount.
Customers choosing to pay by wire will be given instructions during the checkout process. It generally takes 2-3 business days for a wire transfer to go through. We will ship the items once we are informed by our bank that a wire transfer has been completed.
At VMK’s discretion, we may require wire payment for international orders over $20,000.

What credit cards do you accept?

We accept all major credit cards, as well as PayPal. All payments made by a credit method will be subject to a 4% service charge.

Shipping

What is the shipping charge?

We will ship your diamonds and jewelry worldwide, absolutely free!

Is there any sales tax?

Although VMK does not charge any sales tax, your order may be subject to various taxes, duties surcharges or, VAT, depending on the country. If this does occur you will be contacted by the courier service with information.
We recommend that you check with your local tax authorities so that you aren’t saddled with unexpected fees.
Should you choose to decline the order and have it returned due to excessive fees, the shipping costs will be deducted from your refund.

How long after payment is my order shipped?

We will ship out any loose diamonds and jewelry that are in stock on the same day that we receive confirmation of payment. No item will be shipped until full payment has been received. It general takes between 3 and 5 days after final payment is received for an order to arrive. Please check with us to verify shipping times to your location.

Which shipping service do you use?

To ensure the safe arrival of your purchase, VMK utilizes the services of Malca Amit and FedEx, courier services that specialize in securing and shipping valuables such as diamonds.
All shipments are fully insured and VMK accepts liability for any damage in transit. We are no longer responsible once the package has been delivered to and signed for the by customer.

How soon can I expect to receive my order?

Depending on the location, shipment to delivery can take up to 2 weeks.

How soon can I expect to receive my custom-made jewelry?

From start to finish, manufacturing and shipping custom designs generally takes up to 30 business days, depending on the intricacy of the design.
Add up to 2 weeks for shipping, depending on your location.
No item will be shipped until full payment has been received.

If I won’t be able to receive a package at my billing address can I ship it to a different address instead?

We take extreme security measures to ensure the safe delivery of your valuable merchandise, which is why we are only able to ship directly to your billing address.

Privacy and Security

Is shopping on the VMK Diamonds website secure?

We ensure that every transaction completed on our website is totally secure with secure encryption and fraud protection. You can view our security certification here.

Will you share my personal information with third party companies?

We value your privacy and we keep your information completely private and confidential.